Mgmt/ Four Hats for Success...!!!

Four Hats for Success…!!!!

 

In any business there must be four hats worn each day. Your company
could consist of just you, the owner and operator, or it could
consist of over 2,000 employees. By managing these four hats, you
will increase revenue through efficiency and decrease costs by
eliminating waste and disorganization.

1. The Captain (General Manager/Owner). The Captain oversees,
delegates and organizes. Captains are individuals usually known as
the General Manager. They see the broader picture and make sure the
smaller jobs are done: bills are paid, files are organized, the
accounts receivable are up to date, etc. They do not actually do the
small task jobs, they make sure the jobs are fulfilled and the
company runs smoothly. It is also necessary that they step back to
notice and acknowledge the company's short and long term goals.

2. Deck Support (Office Assistant). Deck Support makes sure the
small details are done. This hat is usually worn by employees such
as the office assistant, the runner and/or the logistics person.
They complete small-detail tasks such as filing, data entry, paying
bills and making sure the office is clean and organized. This person
will report to the Captain.

3. The Technician (Worker). The Technician makes and installs the
windows, installs the computers or cleans the carpets. The
Technician gets the product to the consumer so that money can be
collected.

4. The Dreamer (Entrepreneur). The Dreamer can't sleep nights
because they are imagining how great things will be. Dreamers are
the visionaries of the company and dream about logos, expansion,
fulfillment, money, power, fun and energy.
All of these jobs are very important. When a company loses its
Captain, it runs into an iceberg and drowns. With no Deck Support,
things get lost and the company crashes. Without a Technician, no
product is delivered; thus no revenue. If a company loses its
Dreamer the company's vision is lost and the company experiences a
slow death.

If hats are worn by employees other than the General Manager, the
Captain needs to hold the employee accountable to staying on task
and completing the job. The General Manager also needs to hold the
Captain accountable to receive appropriate information and complete
necessary tasks.

A ship cannot run without a crew. Although the hats and tasks are
separate and different, it is imperative to hold a weekly staff
meeting to stay on the same page. Nothing hurts a company faster
than the right hand not knowing what the left hand is doing; having
hats sprawled all over the place and getting lost. Staff meetings
can be rewarding when they are consistent and will result in your
company's progress.

The human mind can get confused easily. The unconscious can only
attend to about five tasks at once so juggling four hats is a skill
that needs to be developed. Do this by separating the four hats in
your mind. Realize and recognize which hat you are wearing and focus
on the job that you are doing. Be clear in your mind what task you
are completing and consciously switch your hat when needed.
The Captain needs to assess when each hat needs to be worn and when.
Sometimes the Captain's hat will take all day and the Dreamer's hat
is saved for the weekend. It may be that the Technician hat is not
worn for a few weeks until a job needs to be completed.

This expertise is valuable and becomes more thorough when the
Captain steps back and looks at the whole company from a broader
perspective.

Each hat is fulfilling and rewarding in its own way. Take
satisfaction in tasks well done, keep your hats in order and enjoy
smooth sailing!

 

-Sree...

“Kindness is the language which the deaf can hear and the blind can see.”

 

 
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